A Help Desk Software or Customer support software is a computer program that allows customer-care operators to keep track of user requests and deal with other customer-care-related issues.
Support software is essential for any company, whether big or small, as they make customer-care service efficient and enterprising, and are the single point of contact for any requirement, issue, or assistance.
By implementing good support software, a company can satisfy its customers, meet their business goals and increase their leverage in the market. A good help desk software can help organize issues of users in a much more systemic way, which means that queries and emails about a same issue or problem, are linked together and passed to the teaming working on it.
This saves time, effort and helps in resolving the issue faster. Support software has now become an integral part of modern business, and it is absolutely crucial that a small business has good support software to capitalize on all the advantages and increase revenue for their business. We have made a list of the Best Support software for small businesses.
Best Support Software For Small Businesses
One of the most popular and most used support software in the world, Zendesk is a cloud-based customer support software, designed to help businesses deliver exceptional customer experiences. Zendesk Support puts all your customer support interactions in one place, so communication is seamless, personal, and efficient. This ensures more productive agents and satisfied customers. The software includes support solutions like help desk, live chat, and knowledge base management. Zendesk also helps in providing a better customer experience, lowering support costs, and raising productivity. As of right now, they have over 3,000+ Global employs and 150,000 Paid customer accounts in over 160 countries. Zendesk comes with 5 paid plans, ranging from $5 to $49 per month.
Founded by Brian Halligan and Dharmesh Shah in 2006, HubSpot develops and markets software products for inbound marketing, sales, and customer service. Though HubSpot made a name for themselves for their marketing and sales software, they also provide customer support software. Their customer support software is loaded with features like a Universal Inbox, Automated tickets, live chatbots, Customer feedback and free CRM. One of the biggest advantages of using HubSpot is the number of free solutions that they provide to all your problems. While using HubSpot, you don’t have to constantly keep pouring out money to get the latest features. The free options that they provide are more than enough for small business to bloom and gloom. All it is one of the few cost-free services that you can have on the market. If you are looking for advanced features, then they offer 3 plans; The Starter plan, which will cost you $40 per month, Professional plan, which will cost $320 per month, and the Enterprise plan, which costs $1200 per month.
This Indian software development company was founded in 1996 by Sridhar Vembu and Tony Thomas in Pleasanton, California. The Zoho CRM was released in 2005 and offers a fully customizable CRM Solution for growing enterprises and enterprises. Zoho Desk has been a pioneer in the field of support software and has developed several features, that have gone on to become industry standard. They recently introduced Artificial Intelligence to the customer service teams, named Zia, which significantly makes handling customer queries a lot easier. When It comes to managing and closing tickets, Zoho Desk is one of the best support software that you can use. And to make it even more accessible, the free version of the software is loaded with features like Email ticketing, Help centre, Private knowledge base, Predefined SLAs, Mobile app and Multilingual help desk. If you are looking for more advanced features, then the standard version of the software will cost you $12 a month and adds advanced features like Social and community channels, Product-based ticket management and Public knowledge base. The Professional version costs $20 per month, and the enterprise version costs $35 per month, which is significantly cheaper compared to other software on the list.
Another popular help desk software, Fresh Desk is one of the most popular software solutions for small businesses, thanks to its vital and advanced features for customer support service at a cost-effective price. Key features like include ticketing, self-service, automation, customization, collaboration, reporting and analytics, and a multichannel helpdesk make this software extremely customizable and easy to use. The software UI is super simple and does not require much time to learn. The company offers a free plan with basic customer support features, and a 21-day free trial to try out the software for yourselves, and experiencing it’s featuring without committing to a plan, Making it ideal for small businesses. The software also offers mobile support for Android, iOS, Windows Phone, and Blackberry platforms, allowing you to help your clients even if you don’t have access to a computer.
Kayako is a customer service software company based in London, United Kingdom. It was founded in 2001 in Jalandhar, India and has since relocated its headquarters in London, United Kingdom. The company has made quite a name for itself and provides support for household companies like FedEx, Toshiba, Peugeot and General Electric. The software features a powerful out-of-the-box functionality that makes it easy for customer service teams to begin managing requests and conversations over any channel. With the help of Kayako help desk, all your messages, emails, queries stay in one place, and the Kayako’s live chat tool allows you to have an engaging live chat experience, with your clients, even when you’re not online. They offer a three-tier pricing model, which starts from $15 per month.